Frequently Asked questions
Introducing Materials Assemble FAQ, your go-to resource for all things materials. Explore our comprehensive collection of frequently asked questions, curated to provide valuable insights and guidance on various materials. From choosing the right material for your project to understanding their properties and applications, Assemble FAQ is here to help
General
We’re available Monday – Friday from 10am – 6pm GMT.
The Centro Building, Ground Floor, 39 Plender St, London NW1 0DT
If you are a corporate member interested in browsing our Material Library, please email info@materialsassemble.com to schedule your visit.
If you are a member of the Materials Assemble community, you will be automatically registered to our newsletters. If not, you can also register on our footer menu. At the bottom of emails from Materials Assemble, you have the option to Manage Preferences. Click on this option to opt in/out of any marketing emails.
To create a trade account on Materials Assemble, simply sign up and enter your company information. Our team will verify your details and contact you within 24 hours to set up your account
Materials Assemble is a community of design lovers and trade professionals who want to discover materials and make sustainable spaces.
First of all, we would be sorry to see you go! If you would like to delete your Materials Assemble account, please contact your Materials Assemble project consultant. They will be able to help you process your request. If you are not sure who your project consultant is, please contact Customer Support (info@materialsassemble.com)
Please check our privacy policy which will give you advice on how to keep your account safe. If you continue to have any problems, please submit a support request to our Customer Service team (info@materialsassemble.com) who are more than happy to help with any issues.
Send the list of samples you need at info@materialsassemble.com. We ask for you to cover the shipping costs which will then be discounted from your final order.
All our materials can be customised to your needs. Send us an email at info@materialsassemble.com to discuss customised solutions.
Profile & Account
If you are a member of the Materials Assemble community, you will be automatically registered to our newsletters. If not, you can also register on our footer menu. At the bottom of emails from Materials Assemble, you have the option to Manage Preferences. Click on this option to opt in/out of any marketing emails.
To create a trade account on Materials Assemble, simply sign up and enter your company information. Our team will verify your details and contact you within 24 hours to set up your account
Materials Assemble is a community of design lovers and trade professionals who want to discover beautiful products, materials and spaces.
If you are a member of the Materials Assemble community, you will be automatically registered to our newsletters. If not, you can also register on our footer menu. At the bottom of emails from Materials Assemble, you have the option to Manage Preferences. Click on this option to opt in/out of any marketing emails.
Please check our privacy policy which will give you advice on how to keep your account safe. If you continue to have any problems, please submit a support request to our Customer Service team (info@materialsassemble.com) who are more than happy to help with any issues.
Materials Library
Send the list of samples you need at info@materialsassemble.com. We ask for you to cover the shipping costs which will then be discounted from your final order.
All our materials can be customised to your needs. Send us an email at info@materialsassemble.com to discuss customised solutions.
All our materials can be transfromed in a bespoke product. Suface patterns can be made as per your drawings. Format and finish can be adapted to your needs. We can work with you to find the manufacturing solutions that will deliver the aesthetics you need within your budget. Send us an email at info@materialsassemble.com to discuss bespoke solution.
You can request a quotation by pressing the bottom "request quote" in the material you like. Alternatively send us an email at info@materialsassemble.com
Yes, if you are a designer, interior designer or architect and you are interested in learning more about a material and discover possibilities with our manufacturers get in touch at info@materialsassemble.com to get your visit organized. You can choose between our marble quarries, ceramics, metal, raw earth and wood carving facilities. All our facilities are in Italy. Please list in your email: number of participants, prefered dates and facilities you would like to visit.
Yes, we regularly organize material presentation and cpds in London and video presentation elsewhere. We bring a selection of our samples and we inspire you with a short presentation. You can contact us at info@materialsassemble.com to get this organised.
Bespoke Manufacturing
Yes, bespoke is what we love and do best. We undertake projects of any size – from creating a bespoke piece of furniture or helping you to manufacture a full interior refurbishment. Please get in touch at info@materialsassemble.com to discuss your requirment
Yes, bespoke is what we love and do best. We undertake projects of any size – from creating a bespoke piece of furniture or helping you to manufacture a full interior refurbishment. Please get in touch at info@materialsassemble.com to discuss your requirement
We are always available to consult you on material choices. There are many solutions e are always available to discuss ideas and to share inspiration on our material range. Please send us your drawings at info@materialsassemble.com
Yes, if you are a designer, interior designer or architect and you are interested in learning more about a material and discovering the possibilities with our manufacturers get in touch at info@materialsassemble.com to get your visit organized. You can choose between our marble quarries, ceramics, metal, raw earth and wood carving facilities. All our facilities are in Italy. Please list in your email: number of participants, preferred dates and facilities you would like to visit.
Payment and Prices
When an item is purchased on materialsassemble.com we accept Visa and MasterCard through PayPal.
When an item is purchased on materialsassemble.com your card will be charged at the end of the checkout process.
Rest assured that our site is secure and you can shop safely. When you enter the checkout stage you will notice that the browser switches to secure mode (a little padlock appears somewhere on the browser screen). This guarantees that your card details are being encrypted and cannot be seen by anyone. We do not store any card details on our website.
If your payment is declined it means that your bank did not allow a charge on your card. If possible try another card. If the problem is not resolved you could contact your bank and they should be able to provide you with the reason for the decline.
Contact Us
We're here to help! Please give us a shout, if you have any issues, comments or would just like to chat. We’re at your disposal Monday to Friday from 10am to 6pm (and sometimes longer). General Inquiries, collaborations and press: info@materialsassemble.com For support queries or anything else please complete the support request form below. If you would prefer to talk one of our team please call +44 7446858423, please be aware you will be asked for the information listed.
For suppliers
To become a supplier of Materials Assemble, get in touch at info@materialsassemble.com for bespoke manufacturing services, materials information or materials consultancy. Our team will review your request and verify your details and get in touch with you, usually within 24 hours!
Working with thousands of interior design professionals, materialsassemble.com is used by designers to deliver seamless design projects, on time and within budget. Joining the Materials Assemble supplier community, a selection of your catalogue will be added to our online Material library to inspire and be specified by thousands of design lovers and professionals around the world.
All prospective buyers are required to provide a company number, website and/or VAT number. We use a registered online VAT checker to check company registration numbers. If the information supplied is adequate then the applicant will receive a call from the materialsassemble.com team to open a trade account. If sufficient information is not supplied then we would request more information or reject the request. Some buyers on the platform who do not appear to have the required information (website, VAT number and/or company number). If this is the case then a member of the MaterialsAssemble.com vetting team will have verified them by a trade referral and through viewing examples of their work and/or a professional portfolio.
Now that you are live on MaterialsAssemble.com, it's time to let people know about it! One key way you can boost your visibility is to ensure that your website has a link to your MaterialsAssemble.com catalogue, and a materialsassemble.com badge somewhere visible, so that trade buyers know you’re part of the Materials Assemble supplier selection. Don’t forget to mention us on social media too for a chance to earn extra promotion! Here’s how you do it in 4 quick steps: Have your catalogue link handy, as provided by your Supplier Account Manager. This link will go directly to your catalogue on Materials Assemble. Choose your materialsassemble.com badge, or select from the wording below if you’re only able to link text on your website: A) Available on MaterialsAssemble.com B) MaterialsAssemble.com Hyperlink your badge / wording to your catalogue using the link provided. Post the badge itself or an image of your favorite product on social media with the link to your catalogue. Make sure you tag us for a re-post, and to get your catalogue fresh on the radar of our Social Media team’s radar. Instagram: @MaterialsAssemble Twitter & Pinterest: @MaterialsAssemble And of course: #MaterialsAssemble
Media and Event Inquiries
We would be thrilled to discuss having a Materials Assemble representative speak at your event. Please email info@materialsassemble.com with the details of your event and we will respond within one business day.
We love to share our knowledge and would be happy to discuss any editorial opportunities for Materials Assemble. Please email info@materialsassemble.com with the details of your inquiry and we will respond within one business day.
